Frequently Asked Questions (FAQ)

Please read this FAQ before purchasing. See this page if you have any questions regarding purchases, returns, products, etc. By reading this FAQ you understand how we operate.

General Questions

Q: What does the shipping label say?

A: Our label doesn't mention vapes for discretion. We protect customer privacy, and our packaging is wrapped with multiple envelopes for protection.

Q: What does the card statement say when I purchase?

A: The card statement will say "Wholesaleplusllc".

Q: How often do you restock items?

A: We restock items almost every day. Some items or flavors aren’t restocked because of availability. Some items become available throughout the day when unpaid orders are canceled and an item is put back in stock.

Q: How long does shipping take?

A: We offer Standard ($4.90) and Expedited ($8.99). Standard takes about 2–8 business days and Expedited 2–5 business days (Mon–Fri), depending on your location. We don’t guarantee arrival dates. Check your tracking for updates. We don’t ship on weekends or holidays.

Q: I paid for my order but haven’t received a tracking number what now?

A: We typically ship within 24–72 hours. Tracking numbers are sent by the shipping service and only to customers who used an email at checkout. If you used only a phone number, add an email on the order confirmation page, or download the Shop app and sync your orders.

Q: I paid with Venmo, what do I do now?

A: After you pay with Venmo, we confirm by “liking” the payment. You don’t need to do anything else. You’ll get a tracking number in a few days if you provided an email. If not, download the Shop app and sync your orders.

Q: How do I find my order number?

A: It’s on the checkout confirmation page and in the confirmation email. Order numbers look like a 5-digit number (e.g., #67900). Note: Order # and Confirmation # are different—confirmation numbers look like “ZX8UUKPU4U”.

Q: I ordered, where is my tracking number?

A: It can take 2–3 days to receive tracking depending on the day you ordered. Orders placed Thu–Sun usually ship Monday. If you didn’t add an email, download the Shop app to sync and track.

Q: Can I cancel my order?

A: As of 8/21/22 we do not allow cancellations with Apple Pay, Venmo, or Cash App. Cash App orders can be canceled only if not shipped; however, you will not be able to purchase again. We may refuse refunds for Apple Pay, Venmo, and Cash App. Policies are for our protection.

Q: I paid and my order was canceled,why?

A: If you paid and we confirmed on Cash App/Venmo but the order was canceled, please text us with your payment screenshot. Apple Pay users—text us and we’ll fix it. Sometimes orders are canceled if we can’t match the payment to the order or if multiple orders were placed but only one was paid.

Q: How do i verify this is the real koga website?

A: Verify with the official @koga instagram account, link in description.

Q: How do I cancel my order?

A: You can cancel only if the order hasn’t shipped. Sales are final after a “shipped” notification. For Cash App, send a refund request; we’ll return your payment. Orders paid with Venmo, Zelle, Apple Pay are final and can’t be canceled.

Q: What’s the best way to contact you?

A: Visit our Contact page and send a text for fastest response. Email can take several days. Include your order number or name—otherwise we may ignore the message.

Q: My order was canceled, why?

A: Most often because no payment was received within 15 minutes. Repeated unpaid orders will block future purchases. If canceled by mistake and you paid, contact us to fix it. Writing “vape” in payment notes can also cause cancellation and re